Privacy Policy

1. Introduction

Quillvex ("we", "us", "our") is committed to handling your personal information with care and transparency. This policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have under Malaysian law.

This policy applies to all personal data collected through our website at quillvex.site, through our contact form, and in connection with our sessions and workshop enrolments. It is written to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact data: Name, email address, and telephone number provided via our enquiry form or when booking a session.
• Communication data: The content of messages you send to us by email or through our form.
• Session information: Notes taken during pre-meeting interviews (family coordination service) and scheduling records. No financial documents or pension data are recorded or stored by us.
• Technical data: IP address, browser type, and pages visited, collected automatically via website analytics if you have consented to analytics cookies.

Legal basis for processing: We process your data on the basis of your consent (where given), to fulfil our contract with you (session booking), and where necessary for our legitimate interests in operating the business and communicating with clients.

Retention: Contact and session records are retained for up to 24 months from your last engagement with us, after which they are securely deleted. Pre-meeting interview notes for the family coordination service are deleted within 90 days of the session.

3. How We Use Your Data

• To respond to your enquiry and confirm your session booking.
• To send preparation materials and session-related communications.
• To issue invoices and process payment for sessions.
• To maintain our booking and attendance records.
• To improve our website and session offerings using aggregated analytics data.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send unsolicited marketing communications. Any service communications you receive from us are directly related to your booking or enquiry.

4. How We Protect Your Data

• Contact and booking data is stored in password-protected systems accessible only to authorised Quillvex staff.
• Our website transmits data over HTTPS (encrypted connection).
• We do not photocopy, scan, or digitally store any pension documents or personal financial papers brought to a session.
• In the event of a data breach, we will notify affected individuals and the Department of Personal Data Protection (JPDP) in accordance with Malaysian law.
• Access to personal data within Quillvex is limited to the practitioners directly involved in your booking.

5. Cookies

Our website uses cookies to function properly and, where you have consented, to collect anonymous analytics data. Essential cookies (required for the site to operate) are always active. Optional cookies (analytics, preferences) are activated only with your consent, which you can manage via the cookie banner on our homepage.

For full details, see our Cookie Policy.

6. Your Rights Under PDPA 2010

As a data subject under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request that inaccurate or incomplete data be corrected.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to object: You may object to processing carried out on the basis of our legitimate interests.
• Right to complain: You may lodge a complaint with the Department of Personal Data Protection (JPDP) at www.pdp.gov.my.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 business days.

7. Third-Party Links

Our website may contain links to external sites, including Google Maps. We are not responsible for the privacy practices of these third-party services and encourage you to review their own privacy policies.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have received data from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after a change constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us: